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FAQs (Voice Verify)

Q: What is the approximate implementation time? A: The deployment into a development environment, along with the testing of the integration and getting the feeling of internal use can take 1-2 weeks. From our experience, the integration into existing infrastructure is what takes the most of the time. The whole process starting from defining processes, deployment of Voice Verify, configuration,…

Proof of Concept

…the partner on this step Client, based on Phonexia instructions (four hours) Install and configure Phonexia Voice Verify Two days, done by Phonexia via VPN access PBX configuration Analyze the current infrastructure, including architectural drafts, and confirmation of the proposed implementation Two days – the estimated time to be spent by the partner on this step PBX administrator (either the…

How to Install Orbis on KVM

…disk image and click Forward. Insert the full path of the first qcow2 virtual disk as existing storage path and select Ubuntu 20.04 as the guest operating system and click Forward. Select your VM’s memory and CPU settings and click Forward. Type in the name of the new virtual machine and select Customize configuration before install. Click Finish to complete…

How to Update Orbis on KVM Without Data Loss

…Click Browse… to locate your new Orbis system and application disk or enter the full path manually into the existing storage path field. Select Ubuntu 20.04 as the operating system and click Forward. Set up Memory and CPU settings according to your infrastructure. Create a comprehensible name for the new Orbis virtual machine and select the Customize configuration before install…

Understand SPE processing priority

…enabled in SPE configuration file (enabled by default, see server.task_priorities_enable option) and default priority value set the prioritize role enabled for SPE user creating the processing task If prioritization is enabled and processing task is started by a user without the “prioritize” role, task is started with default priority. Task priority is defined by a number from (highest priority) to…

Orbis Training Syllabus

…on Orbis. Target audience Training is targeted at Orbis users – investigators, analysts and administrators. Length and form of training Training can be done online or on site. It takes two hours. Topics covered during training Introduction Installation of Orbis on personal computer Overview of Orbis functionality Investigation of a case step by step Settings and configuration Questions and answers…

Understand SPE home directory

SPE home directory is an analogy of user home directory in operating systems (e.g. /home/ in *nix, /Users/ in macOS or Windows, etc.) – it is the place where SPE stores data for users configured in SPE. Default SPE home directory location is {SPE_installation_directory}/home/. This location can be changed using server.user.home setting in phxspe.properties SPE configuration file. Changing the home…

Single-server deployment

…the customer chooses a domain name on which he wants to run Voice Verify The required DNS configuration for domain „mydomain.com“ is in the next table: Record Type Value mydomain.com A Pulic IP address *.mydomain.com Cname mydomain.com The domain does not necessarily need to exist, it is possible to include the domain name and corresponding URLs into hosts file (Windows…

Q: How to fix the Error 1013: Unsupported: Server does not support authentication with token?

A: Please check SPE subdirectory ./settings for configuration files. If only phxspe.browser.properties exists, then your Browser uses SPE as embedded component and set inside the file this directive: server.enable_authentication_token = false In that case you can still use SPE with Basic HTTP authentication, as described in documentation, section “Basic authentication“ If you would like to play with “pure” daemon installation,…

FAQs (Browser)

…your distribution package at http://ffmpeg.org Then continue as described below: Using Phonexia Browser with embed SPE Open the Browser configuration dialog by click on button “Settings” located in tool ribbon. Select tab “Speech Engine” and configure SPE as described in documentation. Don’t forget select checkbox “Enable audio converter”. Using SPE as service/daemon Open file settings\phxspe.properties using standard text editor. Then…

Multi-server deployment

…the server requirements, including the count of virtual machines/servers and specifications for CPU, RAM and HDD. CPU Phonexia technologies are optimized for INTEL CPUs. Recommended series are INTEL Xeon E5 generation 3 or 4 INTEL Xeon Gold INTEL Xeon Platinum Example Configuration for 500 parallel calls: Virtual machine/server count CPU RAM HDD 4x 4 8 30 GB 18x 8 16…

Q: How to fix Error 1007: Unsupported audio format?

…ffmpeg utility, powerful and well documented. Please find your distribution package at http://ffmpeg.org Then continue as described below: Using Phonexia Browser with embed SPE Open the Browser configuration dialog by click on button “Settings” located in tool ribbon. Select tab “Speech Engine” and configure SPE as described in documentation. Don’t forget select checkbox “Enable audio converter”. Using SPE as service/daemon…

Get better support

…information. It will help both of our parties to provide fastest and most efficient technical support to your customer: Issue data – required: LOG files or Console output from failed speech technology (for the command line) – usually in ./log/ directory) configuration files (technologies.xml from SPE is minimum) – usually in ./settings/ directory licensing file (license.dat) – usually along the…

Phonexia Speech Engine

…providers via simple plugin-like connectors interface Flexible integration SPE can provide results in JSON or XML format. Result can be obtained by polling, via websockets, or via webhooks (callbacks). Status information SPE can provide various status information to the application layer, e.g. license status, configuration info, current overall load, pending operations status, … Quick start The following tutorial describes the…