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Privacy Policy

Phonexia s.r.o. with registered seat at Chaloupkova 3002/1a, 612 00 Brno, Czech Republic, is a developer and provider of speech technologies software products and related services.
We appreciate your visit on our websites and we are pleased that you are interested in our software products and related services.
We conform our data use to the European Union’s (“EU”) General Data Protection Regulation (“GDPR”). This Privacy Policy should help you to understand how we as a data controller gather, use and protect your personal information.

When you sign up for a Phonexia Account to allow you using Phonexia services, you are asked to provide certain personal information such as name, email address, phone numbers, and an account password or other information specified in Phonexia Account. Moreover, you can be asked to provide various personal details such as date of birth and general demographic information which would be used only for internal Phonexia analyses.

1.1 Monitoring of your account activity
Once you have signed up and use your Phonexia Account, we can record and process information about your usage such as how often you use your Phonexia Account, how often you upload audio, video or other files, the size of generated content and other activity related to your use of Phonexia services.

1.2 Computer browser
Some information is also provided by your computer browser through cookies. By using our services, you agree to use of the cookies. Certain information provided by your computer browser might be provided to third parties such as browser developer.

1.3 Why we collect and process your personal information
All gathered information about you helps us to improve our services to better meet your needs. It also gives us a better opportunity to have a detailed understanding of your demographics and account usage. These information helps us with customer acquisition and marketing strategies, as well as our product research and development.

1.4 Personal information about third parties
If you provide us with the personal information about third party, you warrant that you are authorized to provide such information to us for the purpose of collecting and using them in the same manner as your personal data.

1.5 Accuracy of Information
You should submit us only current and accurate personal information. You can update such information through your Phonexia Account.


2.1 Using and sharing of personal information
We can use your personal information in following situations:

– To create and administer your account
– To communicate with you (Opt-out options are made available)
– To modify our services to better meet your needs
– To fulfill our contract
– To develop a detailed understanding of your demographics and account usage for Phonexia Service´s research and development
– To analyze our business, customer service, advertising and marketing strategies
– As required by law

Ensuring your privacy is important to us. We do not share your personal information with third parties except as described in this privacy policy. We may share your personal information with third parties in following situations:

– You give us a permission (opt-in consent)
– If we believe it is necessary to respond to legal action or an enforceable governmental request
– To enforce our EULA or Terms of Service
– To address fraud, security or technical issues; or to protect the rights, property or security of Phonexia, its members and the public
– As part of a contract with our business partner you represent
– They may be provided to all our offices, subsidiaries, affiliates or other trusted third-parties who we have contracted with in order to provide our services or process your information. These parties are required to do so in a confidential and secure manner in accordance with this Privacy Policy.Third party service providers
– In connection with a corporate merger, acquisition or other corporate reorganization

2.2 Renting or selling Personal Information
We don’t rent or sell your personal information.

2.3 Opt-In Consent
If we wish to use or disclose your personal information in a different way than it is stipulated in this policy, you will be asked to give us your permission.


3.1 Phonexia access to your account and information
Only our team members such as our employees, contractors, agents and business partners who require access in order to conduct our business have access to your personal information, your account and your generated content (e.g. uploaded audio or video recordings, transcripts of recordings or other files). However, all our team members operate under strict confidentiality policies or contractual obligations.

3.2 Purpose of access to your account
We can access to your account for the purpose of determining causes and solutions to technical issues, and continuous development of our recognition methods.

3.3 Facility handling information
Your personal information can be stored, processed, accessed and handled in our facility or a facility of our agents or business partners. All facilities must comply with this Privacy Policy.

3.4 Data security
We work hard to consistently provide a high level of security to protect your personal information, accounts, and content. This security involves limiting access to key representatives, firewalls, encryption of communication and data transmissions, and other physical security procedures at all our data centers, such as intrusion detection systems. These security measures are constantly monitored and reviewed to protect your data.

3.5 Consent to record calls
Once we enable phone calls recording service as part of Phonexia Services and you will decide to use such call recording service, you will be required to request and receive consent from all involved parties for each individual call made. It will be your responsibility to ensure that consent is received in accordance with all applicable laws.

3.6 Storing content
You can decide to delete any audio files or transcribed content within your account. Deleted content may remain archived for back-up purposes within our system for a period of time. We have no responsibility in case that content becomes lost due to your deletion.

We use cookies to remember selections and preferences that you’ve already made or information that you’ve already given.
You can control or erase your cookies through your web browser. However, certain parts of our sites may not work properly if cookies cannot be set.

We can provide you with links to third-party websites, products and services. We do not have control over such websites, products or services, their privacy policies, or the manner how they gather and handle your personal information. They may also place cookies or other files on your computer. It is your own responsibility to read all terms of service and privacy policies related to third-party websites, products and services.

We have the right to change this Privacy Policy at any time and at our own discretion. The new version of the Privacy Policy will be posted at If we make any changes to the Privacy Policy, we will post a notice on our website prior to such changes taking effect. If you disagree with revisions to the Privacy Policy, you have the right to cancel your PHONEXIA account at any time. Continued use of the PHONEXIA website and/or any PHONEXIA products and services after a revised Privacy Policy has been posted will mean that you have accepted the changes.

This Privacy policy is governed by and interpreted in accordance with the laws of the Czech Republic. All claims and disputes arising from this Privacy policy will be brought solely to the exclusive jurisdiction of the courts in Brno, Czech Republic.

If your personal information provided to us is incorrect or if you believe that our processing of your personal data is in contradiction with the protection of your private and personal life or in contradiction with the law, you have the right to access and correct your personal data, to request blocking, correction, supplementing, or erasure of your personal data; further, you have the right to appeal directly to the relevant Data Protection Authority.

You can at any time request information about the processing of your personal data, and we will provide such information to you.
In addition, you may revoke your consent allowing us to process your personal data at any time; however, in such case, we may no longer be able to offer you our services.

If you have any concern regarding protection of your personal data, contact us:

By mail:
Phonexia s.r.o.
Chaloupkova 3002/1a, 61200 Brno
Czech Republic
ID No.: 27680258

By e-mail: [email protected]