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Keyword Spotting (KWS)

     Posted on: 2017-05-18

About KWS Phonexia Keyword Spotting (KWS) identifies occurrences of key-words and/or key-phrases in audio recordings. Application areas: Security/defense Maintain fast reaction times by routing calls with specific content to human operators Search for specific information in large call archives Trigger alarms immediately (online) when an event occurs Call centers Increase operator and supervisor efficiency by searching calls Identify inappropriate expressions from operators Check marketing campaigns with automatic script compliance control Mass media and web search servers Index and search multimedia by keyword Route multimedia files and streams according to their content   KWS technology Acoustic based technology robust even with…

Support

     Posted on: 2017-05-18

Technical support is available Monday - Friday, 9:00 - 17:00 CET. We will reply within 4 working hours. When reporting issue with Speech Engine, please attach an SPE report, which may help the support staff to solve your issue faster. To create the report (available in SPE 3.10 and newer): Go to the SPE installation directory Run ./phxadmin --report (Linux) or phxadmin.exe /report (Windows) Zip up the created directory with report and attach the ZIP file to your issue description When reporting issue with SPE older than 3.10, or with different supported Phonexia product, please see the Get better support…