Get better support
Any errors should be tested on the latest version of the product. Please ask your Phonexia contact for a link to download the latest version.
Before submitting issue/ticket…
Any errors should be tested on the latest version of the product. Please ask your Phonexia contact for a link to download the latest version.
For each issue, please collect the following information. It will help both of our parties to provide fastest and most efficient technical support to your customer:
- Issue data – required:
- LOG files or Console output from failed speech technology (for the command line) – usually in
./log/
directory) - configuration files (
technologies.xml
from SPE is minimum) – usually in./settings/
directory - licensing file (
license.dat
) – usually along the product executable file - “properties” files (
phxspe.properties
from SPE is minimum) – usually in./settings/
directory
- LOG files or Console output from failed speech technology (for the command line) – usually in
- Issue data – supporting:
- Actual and active HW configuration (CPU, OS, RAM, storage status (free space)), you might use the following to get the information:
- The Benchmark function in SPE or
- Phonexia’s
hw-gen
for generating basic HW print- Windows 64bit http://download.phonexia.com/utils/hw-gen64.exe
- GNU/Linux 64bit http://download.phonexia.com/utils/hw-gen64
- System Information
- Windows OS:
msinfo32.exe
- Linux OS:
sudo lshw -short
or similar utility
- Windows OS:
- The database used and the version
- The versions of technology models (data) and product (SPE build, SAL build)
- WAV file, iVector, or technology output file that might be causing the failure (if possible)
- Actual and active HW configuration (CPU, OS, RAM, storage status (free space)), you might use the following to get the information: