licensing – Phonexia Partner Portal

Q: I can’t manage to run Phonexia Browser software. I always get an error.

I always get the same error messages:

unable to connect to the SPE
unable to start the localhost: giving up and kill the localhost.

A: This error may happen if the initialization of SPE engine takes too long. Phonexia Browser software treats it as initialization failure and kills the server.

You can fix this by doing the following:

Increase timeout in Settings > Speech Engine tab > First connection timeout
Use fewer instances of technologies, thus letting the Speech Engine to start faster
Use smaller models of technologies

Q: My NET license has stopped working, returning “Not enough free licenses” error.

A: Please proceed by doing the following:

Check your Internet connectivity using standard browser against https://www.phonexia.com.
Check you are not running more instances than allowed by the license file (using -j parameter in command line).
In rare cases your SW copy may have accidentally crashed. If this is the case, please wait for automatic license renewal period (60 minutes after last check).
Check if your connection to the license server hasn’t changed.
Check if validity of the license is not expired.

Q: My HW license has stopped working, returning “HW configuration has been changed” error.

A: Check if you didn’t change your HW configuration or Operating System on the machine.

Please ask your Phonexia contact if the issue still occurs.

Q: We prefer USB dongle but without the USB storage

A: We don’t provide USB without memory storage, possible solutions are:

establish security directives related to work with the USB dongle (persons allowed to, in/out memory scan check),
use HW based licensing,
use license server.

Q: When I start VIN software, it gives me “License is not for this application” error.

A: Please attach the licensing file (license.dat) to the support ticket at our Service Desk.

Q: When I start VIN software, it gives me “License expired” error.

A: Please check that the licensing file (license.dat) file is stored next to VoiceInspector.exe application.

If the license.dat is already in the same directory that VoiceInspector.exe is and you are still receiving this error, please contact the technical support at our Service Desk.

Q: I am getting the error message “Your license is not for this application.”

A: Check your license file (license.dat) by opening it in Notepad.

Make sure the license contains records for all required modules.

See Licensing article for additional information

Tag: licensing