The system is inoperative, and it has a critical effect on the EndUser’s operations which can’t be solved by the End user’s or Partner’s IT/technical administrator. This condition is generally characterized by system instability and requires immediate correction. Phonexia’s software function is stopped due to its internal error, and it fails again on a different data input after Phonexia’s software restart. If the issue does not appear on the latest version of Phonexia’s software, it will not be considered a Critical Issue. A Critical Issue is being fixed on a best-effort basis and a fixed version of the Product is delivered within the next Bug fix release or Software Update.