The system is inoperative, and it has a critical effect on the end-user’s operations which can’t be solved by client’s IT/technical administrator. This condition is generally characterized by a system instability and requires immediate correction. Phonexia’s software function is stopped, and it fails again on a different data input after the Phonexia’s software restart. Upon request by Phonexia, Client could provide remote access to the Software or provide logs demonstrating that the delivered Software causes the system instability. If the issue does not appear on the latest version of Phonexia’s software, it will not be considered as Critical Issue. A Critical Issue is generally fixed within a Software Update.