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FAQs (Voice Verify)

Q: What is the approximate implementation time? A: The deployment into a development environment, along with the testing of the integration and getting the feeling of internal use can take 1-2 weeks. From our experience, the integration into existing infrastructure is what takes the most of the time. The whole process starting from defining processes, deployment of Voice Verify, configuration,…

Support

latest version of Phonexia’s software, it will not be considered a Critical Issue. A Critical Issue is being fixed on a best-effort basis and a fixed version of the Product is delivered within the next Bug fix release or Software Update. Permalink Minor Issue Any scenario that does not fall under the Critical or Severe Issue definitions above. The Product…

FAQs (VIN)

Voice Inspector FAQ Q: When I start VIN software, it gives me “License is not for this application” error. A: Please attach the licensing file (license.dat) to the support ticket at our Service Desk. in FAQ Voice Inspector Permalink Q: When I start VIN software, it gives me “License expired” error. A: Please check that the licensing file (license.dat) file…

FAQs (Browser)

…score sharpness value to calibrate the recalculation. Please see Calibration in technology documentation. in FAQ Phonexia Browser, FAQ Speech Platform Permalink Q: What do LLR, LR and score mean? A: These abbreviations mean the following: LR – likelihood ratio, result from statistical test for two models comparison. It returns a number which expresses how many times more likely the data…

Support Lifecycle Policy (PSP)

General Lifecycle of Phonexia products is driven by Phonexia Product Support and Lifecycle Policy (valid from Q3/2019). Content of our support and software versioning approach is defined as well in this document. Specific versions of our products and languages are supported and maintained according to following tables. Phonexia Speech Engine Version Release Date End of Support Maintained Until Release type…

Download Speech Platform

Step #1 – Download Try and evaluate all Phonexia speech technologies either via REST API using Speech Engine, or using the demo/testing GUI application named Phonexia Browser. Hardware requirements recommended: Intel Core i7 or better, 32 GB free RAM, 10+ GB storage (SSD preferred) minimum: Intel Core i5, 16 GB free RAM, 10 GB storage (SSD preferred) To prevent various…

Understand SPE executable files

…registered Windows service phxclient phxclient is simple command line SPE client. It is specifically designed for the SPE REST API, e.g. it automatically handles polling for asynchronous requests results. phxclient also provides additional functionality related to SPE features, like ability to stream audio recordings via RTP or HTTP stream. Therefore it’s useful for quick testing of the SPE API without…

Time Analysis Extraction (TAE)

…to the other: places of speaker’s longest and shortest reaction, i.e., where this speaker stopped talking and the other speaker started talking the average reaction times number of speaker-turns in the particular direction and details about crosstalk, for example where the other speaker is talking “over” this speaker Segmentation This section is optional and need to be explicitly turned on….

Speaker Identification

…are as close to the call center scenario as possible. Therefore these values can really be expected in real-world usage. EERs for different speech length combinations are listed below for two sample sets (columns represent enrolment length, rows represent test recording speech length): Customer’s dataset – Dataset1:   20 seconds 30 seconds 60 seconds 3 seconds 4,71 4,71 4,71 5…

Q: What types of integration do you offer?

Phonexia Speech Engine with its technologies is distributed as REST API interface. For evaluation and testing purposes, graphical user interface (GUI) called Phonexia Browser is provided. Upon request, technologies can be provided also in form of command lined (CLI) Rest API documentation https://download.phonexia.com/docs/spe/…

Critical Issue

…fails again on a different data input after Phonexia’s software restart. If the issue does not appear on the latest version of Phonexia’s software, it will not be considered a Critical Issue. A Critical Issue is being fixed on a best-effort basis and a fixed version of the Product is delivered within the next Bug fix release or Software Update….

Quick Start Guide (VIN)

Follow these steps to use Phonexia Voice Inspector: Download its latest version (provided as a ZIP archive here) Unpack the archive Download a license obtained from Phonexia. Please, don´t change name of the license (always in license.dat format). Note that a NET type of license needs an Internet connection to connect to our phonexia.com license server. The USB dongle type…

Download Orbis Trial

…Hardware Requirements article for exact specs. Working copy of either Virtualbox, VMware (Player, workstation…), or any other virtualization software that supports running OVA files. We recommend using Virtualbox for Orbis trial. You can download latest version of Virtualbox here. Web browser Step #3 – Request for trial of Orbis The distribution of Phonexia Orbis Investigator is protected by a password….

Phonexia Speech Engine

…for steps 3 to 5 are described in doc/INSTALL.html included in the distribution package. REST API documentation is in doc/api_reference.html file and also available online at https://download.phonexia.com/docs/spe/. Speech Engine is actively developed and continually improved – check the SPE changelog for latest news. Architecture and components SPE is application run from command line or as a service. Apart from running…