Search Results for: support policy

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Get better support

Relevance: 50%      Posted on: 2017-05-19

This page highlights advices based on the previous experience. If you have any suggestions or correction regarding the innovation of the tech support, please let us know. The Frequently asked questions and Lifetime Support Policies sections prepared for you on Partner Portal could also be of interest to you. Any errors should be tested on the latest version of the product. Please ask your Phonexia contact for a link to download the latest version.   Before submitting issue/ticket... Any errors should be tested on the latest version of the product. Please ask your Phonexia contact for a link to download…

Support

Relevance: 50%      Posted on: 2017-05-18

Technical support is available during Central European working days and hours: Monday - Friday, 9:00 - 17:00 CET. We will reply within 4 working hours. If your issue is urgent, please call your Phonexia contact person or the support phone numbers. Report an issue Before you report an issue, see the Get better support section for hints which information can help solving your issue faster and how to collect this info. Report your issue using email or phone: email: support@phonexia.com landline: +420 511 205 265 cellphone: +420 731 810 643 Data Upload Use your preferred storage to share files with technical…

Privacy Policy

Relevance: 50%      Posted on: 2018-03-24

Phonexia s.r.o. with registered seat at Chaloupkova 3002/1a, 612 00 Brno, Czech Republic, is a developer and provider of speech technologies software products and related services. We appreciate your visit on our websites and we are pleased that you are interested in our software products and related services. We conform our data use to the European Union’s (“EU”) General Data Protection Regulation (“GDPR”). This Privacy Policy should help you to understand how we as a data controller gather, use and protect your personal information. 1. COLLECTING PERSONAL INFORMATION When you sign up for a Phonexia Account to allow you using…

Error 1013: Unsupported: Server does not support authentication with token

Relevance: 45%      Posted on: 2018-12-10

Please check SPE subdirectory ./settings for configuration files. If only phxspe.browser.properties exists, then your Browser uses SPE as embedded component and set inside the file this directive: server.enable_authentication_token = false In that case you can still use SPE with Basic HTTP authentication, as described in documentation, section "Basic authentication" If you would like to play with "pure" daemon installation, then phxspe.properties file should exist in ./settings subdirectory. File phxspe.properties is created by phxadmin utility or can be created from ./data/phxspe.properties.default template file. Copy template file to ./settings directory Rename it to phxspe.properties Check for server.enable_authentication_token directive and setup it as…

Account

Relevance: 9%      Posted on: 2018-03-21

Registered info: GDPR tools: Full name: Login name: E-mail: Change profile Change password Phonexia Partner Portal documents access level: Hints: General rules Registration for Phonexia Partner Portal is for free. But various user access levels are applied to the articles, some of them are available only for Phonexia Partners and Certified members. You may ask for promoting your access level by asking for business support on info@phonexia.com Legal documents By registration, login to and using this website you agree with the Privacy Policy and Terms of Service. .

Terms of Service

Relevance: 9%      Posted on: 2018-03-24

Description of the Services provided by Phonexia s.r.o. 1. Acceptance of Terms of Service (Terms as a Contract) 1.1. PHONEXIA-User Relationship. These Terms of Service (hereinafter referred to as "Agreement" or „Terms of Service“) and the PHONEXIA Privacy Policy govern the relationship between Phonexia s.r.o. (ID No.: 27680258, VAT No.: CZ27680258, registred seat at: Chaloupkova 3002/1a, 61200 Brno, registred by the County Court in Brno under file C, insert 5124), provider of the PHONEXIA technology (hereinafter referred to as "PHONEXIA") and you ("you", "your", „user“ or "Member"), and your use of and access to the website, PHONEXIA services or any…

Phonexia Speech Platform for Government

Relevance: 5%      Posted on: 2017-05-18

Phonexia Voice Biometrics GOV is a special edition of Phonexia Speech Platform for Government which allows you to understand the nature of audio without having to listen to it. The product helps people to utilize the power of voice biometrics to filter audio and prevent or identify crimes. The technologies reveal automatically WHO, what GENDER, what LANGUAGE is speaking, and many other metadata. The product can be used typically for investigation support, SIGINT or other types of operations. It serves 4 main use-cases: Voice Biometrics - Speaker Search in Archive (Investigation) Voice Biometrics - Speaker Spotting Tactical Voice Biometrics -…

Software Vetting

Relevance: 5%      Posted on: 2018-04-06

The purpose of this document is to help client to satisfy their high security standards during integration of Phonexia software to their critical infrastructure. The vetting ensures that Phonexia software is not dangerous to the client’s infrastructure in any way. It means there are no backdoors, viruses, worms, Trojan horses, spyware, adware, critical bugs, unwanted functionality, no information is sent outside the client’s infrastructure. Vetting context Speech technology is a very dynamic area with a very fast development. For example the speaker identification error rate decreases to half between each two evaluations organized by National Institute of Standards and Technology,…