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FAQs (Voice Verify)

Q: What is the approximate implementation time? A: The deployment into a development environment, along with the testing of the integration and getting the feeling of internal use can take 1-2 weeks. From our experience, the integration into existing infrastructure is what takes the most of the time. The whole process starting from defining processes, deployment of Voice Verify, configuration,…

Q: How can we test Phonexia technologies?

We can prepare a testing package for you with full functionality of all technologies. The license validity is 90 days to allow you to test the technologies. Note: by default a NET license is provided for testing. This license needs to have active Internet connection to a phonexia licensing server in order to function. Rest assured no data – audio,…

Support

…effect on the EndUser’s operations which can’t be solved by the End user’s or Partner’s IT/technical administrator. This condition is generally characterized by system instability and requires immediate correction. Phonexia’s software function is stopped due to its internal error, and it fails again on a different data input after Phonexia’s software restart. If the issue does not appear on the…

FAQs (VIN)

Voice Inspector FAQ Q: When I start VIN software, it gives me “License is not for this application” error. A: Please attach the licensing file (license.dat) to the support ticket at our Service Desk. in FAQ Voice Inspector Permalink Q: When I start VIN software, it gives me “License expired” error. A: Please check that the licensing file (license.dat) file…

STT: Configuring word detection parameters for stream transcription

…being a speech“, i.e. end of segment is detected less frequently. These values can be modified using a “user configuration file” – see What is a user configuration file article for additional details. In short, create appropriately named user config file with modified parameters along the standard config file in <SPE directory>/bsapi/stt/settings directory and restart SPE – it will automatically…

Understand SPE audio converter

…file… and the converter does its best guess on what exactly needs to be done. After changing the configuration, restart SPE and the automatic audio conversion is ready for use. How the audio conversion works After uploading the file, internal subsystem checks the file format (i.e. checks whether it’s supported natively). And the outcome can be basically one of the…

Time Analysis Extraction (TAE)

…to the other: places of speaker’s longest and shortest reaction, i.e., where this speaker stopped talking and the other speaker started talking the average reaction times number of speaker-turns in the particular direction and details about crosstalk, for example where the other speaker is talking “over” this speaker Segmentation This section is optional and need to be explicitly turned on….

Installation of Phonexia Browser

…software is distributed as a ZIP file. Installation procedure is as simple as: unzip the archive paste additional KWS, STT… models paste the license.dat file to the root directory where you have BROWSER folder and run_browser(.exe) script run the run_browser(.exe) script start the PhxBrowser(.exe) software configure the technologies, IP addresses, ports. etc The following video shows PhxBrowser v3 installation. https://partner.phonexia.com/wp-content/uploads/2018/03/Browser-install-without-sub.mp4…

What is User configuration file and how to use it

…name User configuration file name stt_cs_cz_5_online.bs stt_cs_cz_5_online.bs.usr kws_nl_nl_5.bs kws_nl_nl_5.bs.usr phnrec_pashto.bs phnrec_pashto.bs.usr vpextract4_xl4.bs vpextract4_xl4.bs.usr During technology initialization (e.g. during Speech Engine startup), the initialization routine checks for existence of such user config file. If found, it’s automatically loaded after loading the main configuration file and the settings from user config is automatically applied over the setings from main configuration file. Usage…

Understand SPE benchmark

…120.wav ├── 150.wav ├── 180.wav ├── 210.wav ├── 240.wav ├── 270.wav └── 300.wav For majority of technologies, the content of default directory is used for the benchmarking. Benchmarking of the language-specific technologies – STT (Speech To Text) and PHNREC (Phoneme Recognizer) – first tries to find a directory with a name matching the start of the benchmarked model name and…

Documentation (VIN)

…Quick Start Guide Using the Application Interpretation of Results Description of Other Inbuilt Tools Troubleshooting In case of any problems or questions, please first search the manual for relevant keywords. If you don’t find an answer in the manual, contact our support. You can also browse the FAQ section or use the search function of the Partner Portal and look…

Critical Issue

…fails again on a different data input after Phonexia’s software restart. If the issue does not appear on the latest version of Phonexia’s software, it will not be considered a Critical Issue. A Critical Issue is being fixed on a best-effort basis and a fixed version of the Product is delivered within the next Bug fix release or Software Update….

Documentation (Browser)

Partners and customers are encouraged to see the Browser3 software End User Manual available in [BROWSER]/ PhxBrowser_manual.pdf in a standard software package and installation. You might be interested in getting familiar with the following information in the manual: Typical Use Cases Technical Requirements Installation (the First Start) Update Using the Application – Features Using the Application – Typical Workflows…

Understand SPE workers configuration

Worker is a working thread performing the actual files- or realtime streams processing in Speech Engine. This article helps to understand the Speech Engine workers and provides information how to configure workers for optimal performance and server utilization. Starting from SPE 3.51, new defaults in settings/phxspe.properties make SPE to configure workers automatically according to local conditions (physical CPU cores, configured…