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FAQs (Browser)

…your distribution package at http://ffmpeg.org Then continue as described below: Using Phonexia Browser with embed SPE Open the Browser configuration dialog by click on button “Settings” located in tool ribbon. Select tab “Speech Engine” and configure SPE as described in documentation. Don’t forget select checkbox “Enable audio converter”. Using SPE as service/daemon Open file settings\phxspe.properties using standard text editor. Then…

FAQs (PSP)

…described in documentation. Don’t forget select checkbox “Enable audio converter”. Using SPE as service/daemon Open file settings\phxspe.properties using standard text editor. Then change the following line in “phxspe.properties” to enable background conversion: audio_converter.enabled = false # change it to ‘true’ Please check if the conversion tools configured below this line in phxspe.properties are configured properly. Here is an example of…

FAQs (VIN)

Voice Inspector FAQ Q: When I start VIN software, it gives me “License is not for this application” error. A: Please attach the licensing file (license.dat) to the support ticket at our Service Desk. in FAQ Voice Inspector Permalink Q: When I start VIN software, it gives me “License expired” error. A: Please check that the licensing file (license.dat) file…

Q: How to fix Error 1007: Unsupported audio format?

…ffmpeg utility, powerful and well documented. Please find your distribution package at http://ffmpeg.org Then continue as described below: Using Phonexia Browser with embed SPE Open the Browser configuration dialog by click on button “Settings” located in tool ribbon. Select tab “Speech Engine” and configure SPE as described in documentation. Don’t forget select checkbox “Enable audio converter”. Using SPE as service/daemon…

Phonexia Partner Program for Government Partners

…(REST API) for myself? Unless you are a Gold partner, our NFR licenses are provided in the Starter Kit. The kit also includes the services of our consultants to ensure you can fully understand the Phonexia portfolio and all related technical details necessary for the installation, usage, and tuning of Phonexia systems. Do I really need to buy the Starter…

Phonexia Speech Engine

…for steps 3 to 5 are described in doc/INSTALL.html included in the distribution package. REST API documentation is in doc/api_reference.html file and also available online at https://download.phonexia.com/docs/spe/. Speech Engine is actively developed and continually improved – check the SPE changelog for latest news. Architecture and components SPE is application run from command line or as a service. Apart from running…

Q: When I start VIN software, it gives me “License expired” error.

A: Please check that the licensing file (license.dat) file is stored next to VoiceInspector.exe application. If the license.dat is already in the same directory that VoiceInspector.exe is and you are still receiving this error, please contact the technical support at our Service Desk….

Multi-server deployment

…30 GB 3x 4 4 30 GB In total, 25 virtual machines/servers with 172 CPU cores, 332 GB RAM and 750 GB HDD. Networking requirements Network communication is secure, all endpoints use certificates on customer defined subdomain. Most services use common HTTP on TCP 80. all servers must have an internal static IP address and they have to be able…

Installation Guide

…little longer. This error simply means that the installation hasn´t fully finished yet and some services are still being configured in the background.   When you see a certificate warning in your browser, click Advanced and click on “Proceed to site”. This warning is expected behavior – the SSL certificate has to be issued for a specific IP address. Because…

Licensing (technical details)

…– can prevent the license from working and Phonexia support must be contacted (with new HW profile of the changed machine) to generate new license file. Therefore, make sure to plan for and coordinate your OS patches or infrastructure changes properly, to avoid unwanted service outages due to invalid licenses. To successfully use the HW license, follow these steps: Get…

Single-server deployment

…provide the package for the following hypervisors: VMware Amazon Web Services Hardware requirements Phonexia Voice Verify as a virtual machine needs only specific hardware for successful operation. The HW specification is as follows. CPU Phonexia technologies are optimized for INTEL CPUs. Recommended series are INTEL Xeon E5 generation 3 or 4 INTEL Xeon Gold INTEL Xeon Platinum The specific model…