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Search: reaction times

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Speech to Text (STT)

…are returned with score and time frame. Application areas: Maintain high reaction times by routing calls with specific content/topic to human operators Search for specific information in large call archives Data-mine audio content and index for search Advanced topic/content analysis provides additional value.   Technology overview Trained with emphasis on spontaneous telephony conversation Based on state-of-the-art techniques for acoustic modeling,…

Keyword Spotting (KWS)

…experts. Typical use cases Call centers increase operator and supervisor efficiency by searching calls identify inappropriate expressions from operators check marketing campaigns with automatic script-compliance control Mass media and web search servers index and search multimedia by keyword route multimedia files and streams according to their content Security/defense maintain fast reaction times by routing calls with specific content to human…

Time Analysis Extraction (TAE)

…to the other: places of speaker’s longest and shortest reaction, i.e., where this speaker stopped talking and the other speaker started talking the average reaction times number of speaker-turns in the particular direction and details about crosstalk, for example where the other speaker is talking “over” this speaker Segmentation This section is optional and need to be explicitly turned on….