…you with a respective partnership level. The program offers these two partnership levels: Silver partner—has access to pre-sales support, and the resources on Phonexia Partner Portal. Gold partner—has access advanced access to Phonexia Partner Portal, receives priority support from Phonexia, and has a dedicated Phonexia technical consultant. In addition to both partnership levels, you can always purchase a Starter Kit…
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…misuse their position in order to benefit us or our business partner. As we highly value free market competition, we do not give or accept bribes and we strictly apply this principle also on our business partners. Export Control We and our business partners must comply with all applicable export control rules (including but not limited to the relevant EU…
…KK_6). Sources and How to Get Help How to get help / Support updated – We updated the ticketing system for our partners/customers for easy bug reporting. The support is still available on the URL: partner.phonexia.com/support Partner Portal updated – We updated the knowledge base information for you. You are more than welcome to browse through our knowledge base….
About Main idea of the Phonexia Academy is to help partners to understand the market, Phonexia’s products and technologies. Sell more, deliver your projects on time and at the highest quality, and support your clients effectively. We provide following trainings: Phonexia technologies introduction (online video course) Technical Training Essentials (online video course) Technical Training Advanced – 2 courses: Voice Biometrics…
This document describes licensing types for Phonexia product available to our partners and customers. The document does not describe the business conditions of Phonexia licensing. What is the License? The License is a formal agreement regarding “The Product Usage Rights” between Phonexia and a user of any Phonexia technology or Phonexia product. Licenses are issued by the Business Department for…
…of Service – To address fraud, security or technical issues; or to protect the rights, property or security of Phonexia, its members and the public – As part of a contract with our business partner you represent – They may be provided to all our offices, subsidiaries, affiliates or other trusted third-parties who we have contracted with in order to…
Each Partner has their own administration and back up policy. Here, we highlight the most important SPE components to be administrated and backed up. Administration It is strongly recommended to describe your own administration approach with the following components SPE users (accounts) – Partner should maintain list of SPE users (accounts). There should be only few persons with “admin” role….
…to browse our product support lifecycle policy to see which of our versions are supported and maintained. Capacity/Licensing Options A partner/customer needs to deploy capacity+licensing files to their deployment. Several variants of licensing are available for our partners/customers in relation to the life stage: 1. Demo/Evaluation Stage Capacity – a user is given a small amount of capacity (usually capacity.dat…
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Partners and customers are encouraged to read the Voice Inspector End User Manual available as VIN-manual.pdf in the application’s installation directory. The manual can also be accessed from within the application by pressing F1, or selecting it in the Menu bar “Help > User guide“. You might be interested in reading the following information in the manual: Introduction Technical Requirements…
…software is distributed as a ZIP file. Installation procedure is as simple as: unzip the archive paste additional KWS, STT… models paste the license.dat file to the root directory where you have BROWSER folder and run_browser(.exe) script run the run_browser(.exe) script start the PhxBrowser(.exe) software configure the technologies, IP addresses, ports. etc The following video shows PhxBrowser v3 installation. https://partner.phonexia.com/wp-content/uploads/2018/03/Browser-install-without-sub.mp4…
Before designing and developing the application, we encourage Partner to find clear answer for the following questions: Customer requirements: Do my customers need file processing (audio) or stream processing in real time? What is the human power of the customer that can analyze the results? How many minutes per day or streams in parallel do my customer need to process?…
…running on servers providing services for Phonexia Partner’s customers. 2.4 Production license which can be used for commercial exploitation. Within the delivery, Client will receive Production license(s) corresponding with mutual agreed payment model for particular type of Software. Unless otherwise agreed, the standard Production license validity is set for twenty (20) years from the date the license commences. 2.5 Special…
…effect on the EndUser’s operations which can’t be solved by the End user’s or Partner’s IT/technical administrator. This condition is generally characterized by system instability and requires immediate correction. Phonexia’s software function is stopped due to its internal error, and it fails again on a different data input after Phonexia’s software restart. If the issue does not appear on the…
In this post, we break down the complexities of the initial installation process. By the end of the guide, you will be able to start processing your recordings with Phonexia Speech Technologies. 1. Download Evaluation package Download the Phonexia Evaluation package from https://partner.phonexia.com/kb/sp/speech-platform/evaluation-package/ Create a new directory and unzip the package into it in your desired location, for ex. C:/Phonexia/…