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Multi-server deployment

…The Client is obliged by contract to provide Phonexia logs including invoiceable actions per frequency as determined by the contract. Note that this endpoint provides various values, however invoicing is ruled by business terms (see contract or Phonexia Voice Verify pricelist) and only invoiceable actions as defined by contract are used for invoicing. The best practice is exporting the invoiceable…

Terms of Service

…facility of its agents or third parties subject to the relevant PHONEXIA Privacy policy. 3.5. Storage Responsibility. PHONEXIA undertakes to use best effort to prevent or remedy any failure to store or transmit Member’s account content but in no case PHONEXIA assumes any responsibility or liability for the failure to store or transmit Member’s account content, or for the deletion…

Understand SPE audio converter

…file… and the converter does its best guess on what exactly needs to be done. After changing the configuration, restart SPE and the automatic audio conversion is ready for use. How the audio conversion works After uploading the file, internal subsystem checks the file format (i.e. checks whether it’s supported natively). And the outcome can be basically one of the…

Phonexia Ethical Code

…our best effort to mitigate the risks arising out or in connection with such breach and in many cases we might remove the risk completely thanks to the full and immediate cooperation of all involved parties. However, if the breach proves to be significant and there is lack of cooperation from the side of Phonexia personnel, business partners or end…

Speaker Identification

…30 seconds 3,63 3,36 3,08 The above tables show the accuracy of an out-of-box solution measured for the enrollment-verification, time-length combinations. The numbers show the real-world use case, as the datasets are selected to be as close to real-world usage as possible. Accuracy can be further improved by calibration. During the development of the algorithms, Phonexia achieved the best results…

Critical Issue

…fails again on a different data input after Phonexia’s software restart. If the issue does not appear on the latest version of Phonexia’s software, it will not be considered a Critical Issue. A Critical Issue is being fixed on a best-effort basis and a fixed version of the Product is delivered within the next Bug fix release or Software Update….

Language Identification (LID)

…clearer distinction between languages and clearer gap between best-scoring language and the other ones. Here is an example of a Turkish phone call identification You may notice a much sharper score when using a Language pack with only relevant languages (77.3% vs 93,3%): Using default language pack with 60+ languages Using limited language pack with 20 European languages Language Raw…

Phonexia Academy

…Technical Training Advanced – 2 courses: Voice Biometrics Course (in-person, 2 days) Speech Analytics Course (in-person, 2 days) In Technical Training Advanced courses, we share best practices, detailed use-cases analysis, and hands on. Both courses are adjusted to our partners’ requests considering their typical projects. You might be interested to read also the following: How to prepare for course?  …

Support

…latest version of Phonexia’s software, it will not be considered a Critical Issue. A Critical Issue is being fixed on a best-effort basis and a fixed version of the Product is delivered within the next Bug fix release or Software Update. Permalink Minor Issue Any scenario that does not fall under the Critical or Severe Issue definitions above. The Product…

Input audio quality

Quality of the audio is extremely important for satisfactory results of any speech processing technology, being it simple voice activity detection, speech transcription, voice biometry, or other. There are two main aspects of audio quality: technical quality of the audio data (format, codec, bitrate, SNR, …) sound quality of the actual content (background noise, reverberations, …) Technical quality Using inappropriate…

Phonexia End User License Agreement

…or otherwise communicated up to the time such information becomes public. 17. PHONEXIA ETHICAL CODE. As a socially responsible company, Phonexia undertakes to use its best efforts to pursue its business solely in ethical manners and in compliance with all applicable laws and international treaties. Therefore, Phonexia strongly urges all its Clients to get acquinted with the Phonexia Ethical Code…

FAQs (PSP)

Speech Platform FAQ Q: How can we test Phonexia technologies? We can prepare a testing package for you with full functionality of all technologies. The license validity is 90 days to allow you to test the technologies. Note: by default a NET license is provided for testing. This license needs to have active Internet connection to a phonexia licensing server…

SID4 performance on Intel® Xeon® Platinum 8124M

Benchmark goals Find realistic performance using total recording length Find FTRT based exactly on net_speech (engineering sizing data) Find system performance using all physical cores Find system performance using all logical cores Infrastructure setup Intel® Xeon® Platinum 8124M is used in virtual machine with 8 physical cores reserved exclusively for this VM, Hyper Threading is enabled [16 logical cores available],…

Understand SPE home directory

…or from the overall processing workflow perspective it can be better to just copy files to the storage on the filesystem level, etc. Therefore it is also possible to manipulate the physical files in the storage directly, i.e. copy/delete files directly to the storage directory, and then just register/unregister the files in SPE using /audiofile/register endpoint. Best practices for using…

Single-server deployment

…is ruled by business terms (see contract or Phonexia Voice Verify pricelist) and only invoiceable actions as defined by contract are used for invoicing. The best practice is exporting the invoiceable actions once per day (each day include the whole period from the beginning of the billing cycle). The Kibana tool is accessible on http://kibana.mydomain.com. Monitoring Voice Verify contains an…