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FAQs (VIN)

Voice Inspector FAQ Q: When I start VIN software, it gives me “License is not for this application” error. A: Please attach the licensing file (license.dat) to the support ticket at our Service Desk. in FAQ Voice Inspector Permalink Q: When I start VIN software, it gives me “License expired” error. A: Please check that the licensing file (license.dat) file…

Download Semantic Search demo

…following Readme.md is part of the docker image too. Semantic search Phonexia’s text-embedding based semantic search project demo Prerequisites installed Docker 25 GB of free HDD space 8 GB of RAM basic experience with using Docker images Running in Docker First you’ll need to load CPU/GPU image from provided tar file(s). docker load –input phonexia_semantic_search_<cpu/cuda>_<hash>.tar.gz Assuming that you have all…

Video – Getting started with SPE

MODULE 1: Getting started with Speech Engine (19 min) Installation Technologies configuration Server and database configuration Users configuration Files processing Synchronous and asynchronous requests, results polling Stream processing https://youtu.be/4qrB-GfFdWY…

Testing possibilities

…Verify virtual machine Asterisk virtual machine Softphone application (our recommendation is using Linphone https://www.linphone.org/) requires PC/server with GUI or can be installed on mobile phone On-premise hardware – minimum 4 CPU cores and 12 GB RAM All components running in the same network with no closed ports, DHCP needs to be set-up correctly Benefits Very quick and easy integration with…

Multi-server deployment

…Technical consultant to the Client location Phonexia prepares a Calibration profile, called the Audio Source Profile (ASP). For the creation of ASP and the correct calibration, a discussion about the use case and CX vs. security preferences needs to take place between the Client and Phonexia. During the first installation, ASP is provided as part of package ASP management When…

Q: How to fix Error 1007: Unsupported audio format?

Phonexia Browser application may return error “1007: Unsupported audio format” during uploading audio file. Please consider if your audio files are in Q: What are the supported audio formats? . But if you need use as input audio recordings in other formats, you can configure SPE for audio automated conversion. As prerequisite install external tool for audio conversion. Recommend is…

Documentation (VIN)

Partners and customers are encouraged to read the Voice Inspector End User Manual available as VIN-manual.pdf in the application’s installation directory. The manual can also be accessed from within the application by pressing F1, or selecting it in the Menu bar “Help > User guide“. You might be interested in reading the following information in the manual: Introduction Technical Requirements…

Phonexia Partner Program for Government Partners

…(REST API) for myself? Unless you are a Gold partner, our NFR licenses are provided in the Starter Kit. The kit also includes the services of our consultants to ensure you can fully understand the Phonexia portfolio and all related technical details necessary for the installation, usage, and tuning of Phonexia systems. Do I really need to buy the Starter…

Understand SPE connectors for external TTS

SPE can be easily connected with external Text-To-Speech (TTS) services using simple connector system. This article describes the principles and how-tos; following this instructions you can create your own connector, allowing to use a custom 3rd party TTS service via SPE. The TTS connector should be a command line (CLI) application or script, which communicates with the external TTS service…

General

…of the Phonexia Voice Verify solution. This document does not describe all the knowledge required for the correct implementation of voice biometrics to a call center. The following terms are used in this section: Client – the company installing, using and integrating Phonexia Voice Verify Customer – the person or company utilizing voice biometrics technology for voiceprint enrollment or identity…

Support

Support is available 5 business days a week (Monday – Friday) / 8 business hours (09:00 – 17:00 CET) in English language. If you have issue with Speech Engine, please include a report in the ticket, to help the support staff to resolve your issue faster: Go to the Speech Engine installation directory Open command line/terminal (in Ubuntu Linux Right…

Q: What do LLR, LR and score mean?

…function of LR. LLR meets numbers in interval (-inf;+inf). Percentage (normalised) score – commonly used mathematical transformation of the LLR to percentage. This number is better for human readability but may bring some doubts if LLR numbers are too high (typically for some non-adapted installations). Interval <0;100> (or sometimes <0;1>), in %. The higher the score, the better the match….

Speech Engine

To create the SPE report: Go to the SPE installation directory Open command line/terminal (in Ubuntu Linux Right click + press E, in Windows type cmd in the address bar) Run ./phxadmin –report (Linux) or phxadmin.exe /report (Windows) Zip up the created directory with report and attach the ZIP file to your issue description The Report functionality is not present…

Q: How can I tell in which format the .wav file is?

A: From the utilities in the package*, you can find it in ffprobe <file_name>, it will write out the info about the file. *Utility “ffprobe” is not included in our package(s). It is part of ffmpeg (https://ffmpeg.org/ffprobe.html) and is necessary to be installed separately….