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Orbis FAQ


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FAQs (PSP)

…if you didn’t change your HW configuration or Operating System on the machine. Please ask your Phonexia contact if the issue still occurs. in FAQ Speech Platform Permalink Q: What to do with the ApplicationStartup: Unhandled exception: BsapiException error? When running SPE, the following error occurs: [Error] ApplicationStartup: Unhandled exception: BsapiException: SWaveformSegmenterI(/mnt/phxspe/home/phx/storage/dfs/a1cabcf7-c761-49f1 -a9bc-0a8209a09fd9.opus Requested segment (78056, 102056) is out of…

FAQs (VIN)

…is stored next to VoiceInspector.exe application. If the license.dat is already in the same directory that VoiceInspector.exe is and you are still receiving this error, please contact the technical support at our Service Desk. in FAQ Voice Inspector Permalink Q: I am getting the error message “Your license is not for this application.” A: Check your license file (license.dat) by…

Understand SPE configuration

Basic configuration SPE configuration by default is defined in the file {spe_root}/settings/phxspe.properties. This file is automatically created after running the phxadmin utility for the first time, usually used for initial configuration of the system. Otherwise it can be found in {spe_root}/data/phxspe.properties.template from which the actual configuration file may be populated and renamed manually. The format of the configuration file is…

Multi-server deployment

…proxy server) TCP 80 – HTTP custom TCP <custom_port_1> – can be set for WebSocket connection TCP <custom_port_2> – can be set for Voice Verify API by default, both of these run on TCP 80 Architecture To obtain more detailed information about the scalable Voice Verify infrastructure, please contact Phonexia’s consulting team. API Once Phonexia Voice Verify is deployed, all…

Releases and Changelogs (Browser)

…release) Phonexia Browser 3.40.6, BSAPI 3.40.11 (2022-02-22) Fixed: Exception during license acquisition: License system failure (1303) on Windows with NET or FLS-distributed licenses when expiration of the license was in year 2038 or later Phonexia Browser 3.40.5, BSAPI 3.40.5 (2021-08-20) Improved: Contacts updated in About dialog Phonexia Browser 3.40.4, BSAPI 3.40.4 (2021-06-10) Changed: SID Evaluator – do not interrupt processing…

Time Analysis Extraction (TAE)

Technology description Time Analysis Extraction (TAE) by Phonexia extracts base information from dialogue in a recording, providing essential knowledge about conversation flow. That makes easy to identify: long reaction time crosstalk responses of speakers in both channels speed of speech measured in phonemes per second Typical usage domain It is typically used in contact centers for indicating weak moments in…

Phonexia Ethical Code

…must provide all pertinent information to assist in any internal investigation of the relevant circumstances. Reports should be made to the Phonexia representative or using the designated contact at [email protected]. In order to appropriately assess potential non-compliance reports, we ask all our personnel including agents, consultants and contractors as well as business partners to keep accurate business, corporate and financial…

Releases and Changelogs (VIN)

…5.0 requires a new license. To upgrade from version 4 or 3, please contact the Phonexia sales representative. Phonexia Voice Inspector 5.0 brings a Speaker Identification model XL5, that provides more accurate results for telephony data in comparison with previous generations of Speaker Identification models such as SID4 XL4. Users can observe that the SID4 XL5 model returns different values…

Proof of Concept

…client or vendor of the PBX) with Phonexia consultations (two hours) Setting up PBX to provide an audio source for Phonexia Voice Verify Three days – the estimated time to be spent by the partner on this step PBX administrator, based on Phonexia instructions (two hours) CRM/contact center software integration Understand the Voice Verify API, including sandbox tests Two days…

Installation Guide

…you want to turn off the Virtual Computer, close the virtual machine window by the X button. Choose to Send the shutdown signal and press OK. Further steps To start working with the system, follow the Orbis Manual. If you have any problems during these steps, have a look on Frequently asked questions pages or ask your Phonexia contact. For…

Download Voice Inspector 5.1

…installation and additional space for data storage. recommended – CPU: Intel® Core™ i7 or better, RAM: 8 GB, Required HDD space: 0.5 GB for software installation and additional space for data storage. Step #2 – First start Ensure you have obtained a license (license.dat). To obtain an evaluation license, contact your Phonexia sales manager, or ask at [email protected]). Unzip the…

Documentation (VIN)

…Quick Start Guide Using the Application Interpretation of Results Description of Other Inbuilt Tools Troubleshooting In case of any problems or questions, please first search the manual for relevant keywords. If you don’t find an answer in the manual, contact our support. You can also browse the FAQ section or use the search function of the Partner Portal and look…

Orbis Hardware Requirements

This page provides information about the hardware requirements of Phonexia Orbis. Installation package Phonexia Orbis is provided in the form of a virtual machine in an open virtual appliance file (OVA). Packages are tailored for each customer. Ask your Phonexia contact to provide you with a download link. HW requirements Make sure, please, that your hardware meets the minimum requirements….