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Search: Maximum%20number%20of%20tasks%20limit%20exceeded

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Testing possibilities

…voice biometry technology Limitations No additional features (calibration, logging, connection to a contact center,…) Only live calls can be processed Voice Verify Demo works with outbound calls The accuracy measurements may not be fully transferable into a production environment (more information below) 3 minutes call-duration limit Maximum 10 calls per day per telephone number Demo access requests must come from…

Multi-server deployment

…several components designed for high availability (for most of the components) and for scalability. Both on-premise and cloud deployments are possible. The deployment process is semi-automatic and it requires cooperation between the customer’s and Phonexia’s DevOps Engineers, who perform deployment to the customer’s environment. Hardware requirements The customer defines the maximum expected load for Voice Verify. Phonexia’s DevOps Engineers calculate…

Releases and Changelogs (Browser)

…3.46.0 (2022-02-15) New: Compatibility with SPE 3.46 Removed: Removed user’s setting for maximum number of pending requests (it was removed from SPE) Phonexia Browser 3.45 (Public release) Phonexia Browser 3.45.3, BSAPI 3.45.7 (2022-04-14) Fixed: Licensing subsystem fails to get license when multiple applications run under different OS user accounts Phonexia Browser 3.45.2, BSAPI 3.45.6 (2022-02-22) Fixed: Exception during license acquisition:…

Orbis 1.1.0 Release Notes

…of two) is introduced. Hits optimization Previous versions were not optimized to detect many Hits on the system. Now the performance of Hits is optimized to easily detect and process hundreds of Hits in a single Case. Limitations (known issues) Maximum of 1000 recordings in one case There is a limitation of 1000 recordings in one case in current version…

Proof of Concept

…business perspective. AHT – Verification by Voice Verify is expected to shorten call duration Verification time – to provide maximum CX, the verification part of the call shall be minimal and user friendly First time resolution – measure the amount of calls that can be resolved the first time around thanks to voice biometry-based authentication. This is applicable only to…

STT: What is Preferred Phrases feature and how to use it

…or “good food” would be preferred in utterances like “Hot drink gets handy in cold winter days“, or “I’d like to have a hot drink“, or “I’d do anything for a hot drink, some good food and a warm bed“ Preferred phrases usage IMPORTANT FACTS: use 5-words phrases at maximum – current STT generations do not support longer n-grams, so…

Understand SPE user accounts

…prioritization section in the REST API documentation maximum pending requests – legacy REST Server 2.x attribute, ignored in SPE 3.x It’s important to realize that each SPE user account has its own home directory, where SPE stores the account’s data, see Understanding SPE home directory article. It means that by default the accounts’ data is isolated from each other. Therefore,…

Understand SPE metafiles

…can store whichever type of data would help your application. The files are physically stored in the SPE user’s “home”, in data subdirectory (see Understanding SPE home directory article for details). Maximum size of single metafile can be set using server.max_metadata_size setting in SPE cofiguration file. Example As an example, the picture below shows how Phonexia Browser uses SPE metafiles…

Orbis 1.4.0 Release Notes

…displayed items in network map. Solution: If the current time range is too wide to display all relations, you can narrow it down to show all results. Only telephony recordings and assets are visualized on a graph. Limited duration of input audio file Orbis editions without STT is 240 minutes and editions with STT 120 minutes. Limited maximum allowed upload…

Releases and Changelogs (SPE)

…error Changed: MySQL database is no longer supported in favor of MariaDB (more details about migration in doc/UPDATE.txt) Changed: Better phxadmin2 usage descriptions Changed: phxadmin2 –version output format (3.45.0, 6118, 2021-10-07) Changed: phxadmin2 technology show now uses colon to separate technology and model (consistent with “technology enable”) Removed: user setting for maximum number of pending requests (the setting was ignored…

Speech Engine update

…of software and/or API (for example REST Server 2.1 -> SPE 3.0). It includes change in components or technology models. Speech Engine update procedure The update procedure is purely manual and heavily relies on your own detailed knowledge of your Speech Engine installation and its internal functionality and structures. This knowledge is crucial for tuning the Speech Engine for maximum

Input audio quality

…with speech in mind) Lossy MP3 format is not preferred. If MP3 really has to be used, it must use bitrates at least 32 kbit/s per channel. Stereo audio must use full stereo encoding, not joint-stereo1. Do not push for smallest possible audio file sizes, attempting to squeeze maximum number of recordings into a minimal storage space. Brutal compressions like…

Speech Quality Estimation (SQE)

…is usually considered to be a useful signal the higher the better SNR > 15 usually means signal with good quality SNR = means the same amount of speech and noise waveform_max_abs_value – the maximum amplitude; spread of the signal without measure usual encoding is in range from -32.768 to +32.767; the ideal usage is all across the range if…

Orbis 1.2.0 Release Notes

…size grows to 10,000 files We increased the maximum case storage size from 1k to 10k recordings. Flow-through Case In certain cases, there is a need to handle a continuous stream of high audio loads without having to store everything within the system. Now, you can switch such a Case to the Flow-through Case mode and upload a practically unlimited…

Recommended OS and HW (PSP)

…performance over HDD Configuration includes: SID4 XL4, GID XL4, LID L4, AGE L4, STT 6th generation – 2 languages (half load each), KWS 6th generation – 2 languages, VAD, SQE (***) The amount of hours/day refers to the Phonexia pricing package, it does NOT mean maximum throughput of such configuration. In other words, this is recommended configuration, not minimal configuration….